I signed up to a free resource but the download link within the email is not working. What could be going on?

Please hit reply to this email and let us know so that we can resolve this for you. If the email is a resource that we have recently released, we should be able to resolve this for you.

If this is not a recently released resource, we will not be able to assist. We would recommend that you search on the online store as the free offer may no longer be available and the resource may have already been moved to our premium online store.