GT Scholars - Support site

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Signing up to Newsletter & Email alerts

7

How do I subscribe to your mailing list?
How do I unsubscribe from your mailing list?
For some reason, I haven’t been receiving emails and updates from GT Scholars, what could be causing this?
I subscribed to the newsletter but my confirmation emails has not arrived yet, what is going on?
I’ve clicked ‘unsubscribe’ from the newsletter but it looks like I’m still getting emails. What can I do?
I accidentally deleted some of my emails, can you re-send them to me?
I get too many emails from GT Scholars, can you reduce the number of emails you send to me?

Getting in touch with GT Scholars

6

What is the best way to get in touch with GT Scholars?
I am a young person, can I call GT Scholars to speak to someone?
Whenever I email GT Scholars, I get an automated response which redirects me here to this free support site. How can I get in touch with you?
I am a young person and my parent/guardian struggles with English, can GT Scholars provide a translator for discussions with my parent/guardian?
I am a teacher, how do I set up a meeting with GT Scholars?
What are your opening hours at GT Scholars?

Understanding Our Social Enterprise model

8

Why do you charge fees for your programmes and courses?
Is GT Scholars government funded?
I’d like to volunteer with GT Scholars, is it possible to do this?
How can I donate to GT Scholars?
I’d love to support the work that you do. How else can I get involved?
What do we mean by Social enterprise?
What does GT Scholars do? How do you generate an income?
Why do you use your profits to support young people from low income homes?

Online Personal Development Courses

1

How do I access the personal development online courses?

Applying to the Online 1-to-1 Tutoring & Mentoring Programmes

18

How can I find out more about your programmes? What are your application deadlines?
Which personal development courses do you run?
Which programmes do you offer?
How do I contact GT Scholars about your programmes?
How much do your programmes cost?
Can parents pay programme fees in instalments?
Do you offer Demo sessions or trial periods for your programmes or courses?
Which subjects do your tutoring sessions cover? Which qualifications do your tutors and mentors have?
What is your youngest age for tutoring? What is your youngest age for mentoring? Do you offer A-level or 11+ tutoring?
Are your tutors and mentors DBS checked? Which safeguarding checks have you got in place?
Do you offer face-to-face tutoring or mentoring sessions?
What if I’m not happy with my child’s assigned tutor or mentor?
My child goes to an independent school – Can I sign up to your paid tutoring & mentoring programmes?
Do you offer group tutoring sessions?
Where do you run your enrichment sessions & personal development courses? Are these run online or in-person? Are they recorded or live courses?
Can I get tutoring for 2 or more of my children? Can my child get tutoring in more than one subject?
What is your refund policy?
I am a young person, can I join your youth board?

Applying for the 100% Scholarship

15

Who can apply for a 100% scholarship place? What is the application process?
What does the 100% Scholarship include?
I’m in financial need. Do you give access to financial support? Can you help me or my child financially?
What is your eligibility criteria for applying for a 100% scholarship place?
I am a guardian for a child that is living in care (Looked After), Can I apply for a scholarship place?
We’d like to sign up to your online programmes or events, but we don’t have a laptop, can you provide us with one?
We have applied for a scholarship but have not been successful. Are you able to give feedback or can we appeal the decision? Can we re-apply?
If I’m awarded a scholarship, how many months will the scholarship last? What happens after this period?
Do you offer reduced fees for young people that are not on free school meals?
I’d like to apply for a scholarship but I’m unable to provide the required documents. Can I provide alternative documents to support my application?
We applied for the scholarship last year but didn’t accept the offer, do I need to complete the application all over again?
Can I choose my programme and subject?
Can I apply for a scholarship for more than one child?
How can I get alerts for the application deadline?
Will my tutor be different from my mentor? Can I choose my mentor or tutor?

Free Events, Webinars & Online Summits

11

How do I get alerts about your upcoming free events for young people and webinars for parents?
Why do you run free events for young people & webinars for parents? Is this government funded?
When is your next free event or webinar?
I signed up to a free event online. When will the replay be available? Can you send this to me?
My child attended a free event, can we get a certificate of attendance?
I’ve signed up for a free event or webinar and one of the sessions has been cancelled. Will the speaker be rescheduling?
Do you cover transportation costs for free events?
I joined a waiting list to attend a free event in London and my child was not selected, why is this?
Why do people from higher income homes/independent schools get access to your free events?
My child goes to an independent school – Can we still attend your free events?
We’d like to sign up to your online programmes or events, but we don’t have a laptop, can you provide us with one?

Free Resources & Downloads

8

I was given access to a bundle of free resources and the link is not available anymore – Can you resend this to me?
I attended a free event and the web page said that I’d receive some bonus resources with the free event or webinar. I haven’t received this yet. What is going on?
I’ve just signed up to a free resource & did not receive the email. What can I do?
I signed up to a free resource but the download link within the email is not working. What could be going on?
I signed up to a free resource a few months ago and it’s not available anymore. Why is the download link not working? Can you re-send this to me?
Can you post the free resources to me?
I’ve sent a message to GT Scholars. How soon should I expect to get a response to my emails or messages?
I missed the deadline for accessing a free resource, event or programme. Can you send the resources to me?

Interacting with our team

1

Do you have any community guidelines or expectations?

Digital Challenges

Digital Challenges for young people

16

Who are the digital challenges open to?
What are digital challenges?
Are your digital challenges free to join? How do I sign for one of the digital challenges?
When do the challenges start and end?
Will there be a certificate of completion for participants?
How will you select the finalists?
How do the online challenges work?
What do the challenges involve?
How much time should be dedicated to each challenge question?
Can I get help with the challenges?
Once a challenge has been submitted, can the submission/answer be changed?
I’m a teacher – Which pupils would benefit the most from these challenges?
I’m a teacher – Can we encourage our pupils to work on the challenges as part of their Maths, Geography or PSHCE lesson?
I’m a teacher – How will the pupils access each digital challenge?
Will young people need to interact with adults or turn on their cameras for any of these challenges? Which safeguarding measures are in place?
Can young people work as a group or should they do this independently?

Success Academy Membership

4

How can a young person register for the Success Academy Membership?
What time do the live sessions run? What happens if I miss this?
What is included in the Success Academy membership?
What is the GT Scholars Success Academy?

Sponsorship and Partnership

1

Q1 Who can we contact about sponsorship, partnership or collaboration?

#GirlMeetsCode (Summer Programme)

16

What is the #GirlMeetsCode Programme?
How do I join in person for the Summer 2023 Programme?
Are online and in person workshops the same for the Summer 2023 Programme?
How do I get a ticket for the Summer 2023 programme?
What is the schedule for the Summer 2023 programme?
When are the in-person sessions for the Summer 2023 Programme?
What does the #GirlMeetsCode Summer 2023 Programme include?
Can I apply for more than one child?
Where will the workshops take place for the Summer 2023 Programme?
Can I share my promo code with anyone else?
How do I join the online workshops for the Summer 2023 Programme?
Will lunch be provided at the in-person workshops for the Summer 2023 Programme?
Do I have to book a ticket for the Summer 2023 Programme?
Can I cancel my ticket for the Summer 2023 Programme?
Summer 2023 Programme: I can’t join Workshop 1 in person. Can I book for Workshop 5 only?
Summer 2023 Programme: What happens if I can’t attend an online workshop?

Applying to In-person Small Group Tutoring

3

What content is covered during small group tutoring sessions?
Will there be multiple year groups in one class?
Is there a monthly payment option for small group tutoring?

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