Do you have any community guidelines or expectations?

Our team: All of our staff, facilitators and volunteers are passionate about improving social mobility for young people and want to contribute to making a lasting positive impact in their lives. We enjoy sharing our knowledge, skills and experience with young people and their families. 

Priority support: We are a relatively small team and our goal is to ensure that all of our scholars make significant progress during their time on our programmes. It is for this reason that our priority will always be to support the young people that are on our long-term programmes. 

Long-term Programmes: If you are on a long-term programme (These are programmes that run for 3 months or more), you will have received a parent handbook and programme expectations at the start of your programme and you will have received an introduction to your Programme manager. Your programme manager along with the Scholar Success team, will support you during your time on the programme. If at any time you are unhappy with a particular part of your programme or you are dissatisfied with a course or service that you have paid for, your Programme manager will work with you to resolve the issue.

Your Programme manager will usually provide the best email address for reaching them, as well as a calendar link for you to book meetings and a direct phone number for calling and discussing. Please also let your Programme manager know if you prefer to be contacted by email or phone call.

Events & Shorter Programmes: If you are on a shorter programme (1-5 days) or you are due to attend a 1-day event, webinar or workshop, you will not usually be assigned a programme manager. Details of the event or programme will be sent to you via email, along with updates and links for you to read our FAQs and any further instructions. Our shorter programmes and events are often provided to the general public for free or at a heavily discounted cost – These events often have a high attendance with anything from 500 to 10,000 sign ups. We are therefore unable to respond to all enquiries about these events.

Contacting us about a 100% scholarship place: Please do not book a discovery call or meeting with us to chase up about the scholarships. We have a specific team member that deals with allocating scholarships and he/she will be available to respond to questions via a group Q&A session which is only available during scholarship application periods.

Unfortunately, from time to time, we have had parents who insist that a scholarship must be given to them or their child. We will not accept any form of harassment or bullying from parents. Please note that we are NOT required to provide scholarships and this is done because of one of our core foundational values as a company. Therefore we will not be able to guarantee scholarships at any point in time.

If you have a question regarding the 100% scholarships, please make use of this support site (

Contacting us about events, programmes and free resources: If you are a member of the public accessing one of our 1-5 day events, online events, online webinars, workshops or free resources, we ask that you read the event page to find out more about that particular event and that you make use of this support site ( in order to get answers to your questions, especially during busy periods.

There is a chat icon in the bottom right section of this site and you can use this to search for your question. If your question is not answered on the support site, please send in your questions using this icon and we will aim to respond within 48 hours.

Community guidelines: Please note that we will not be able to assist any individuals and members of the public that make personal demands or send demeaning, racist, threatening, bullying or harassing messages. If this happens, we will remove such individuals from our mailing lists and remove access to our events and programmes, with immediate effect.