GT Scholars - Support site

Search the Support Site for Your Answers

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How do I subscribe to your mailing list?
How do I unsubscribe from your mailing list?
For some reason, I haven’t been receiving emails and updates from GT Scholars, what could be causing this?
I subscribed to the newsletter but my confirmation emails has not arrived yet, what is going on?
I’ve clicked ‘unsubscribe’ from the newsletter but it looks like I’m still getting emails. What can I do?
I accidentally deleted some of my emails, can you re-send them to me?
I get too many emails from GT Scholars, can you reduce the number of emails you send to me?

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What is the best way to get in touch with GT Scholars?
I am a young person, can I call GT Scholars to speak to someone?
Whenever I email GT Scholars, I get an automated response which redirects me here to this free support site. How can I get in touch with you?
I am a young person and my parent/guardian struggles with English, can GT Scholars provide a translator for discussions with my parent/guardian?
I am a teacher, how do I set up a meeting with GT Scholars?
What are your opening hours at GT Scholars?

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18

How can I find out more about your programmes? What are your application deadlines
Which personal development courses do you run?
Which programmes do you offer?
How do I contact GT Scholars about your programmes?
How much do your programmes cost?
Can parents pay programme fees in instalments?
Do you offer Demo sessions or trial periods for your programmes or courses?
Which subjects do your tutoring sessions cover? Which qualifications do your tutors and mentors have?
What is your youngest age for tutoring? What is your youngest age for mentoring? Do you offer A-level or 11+ tutoring?
Are your tutors and mentors DBS checked? Which safeguarding checks have you got in place?
Do you offer face-to-face tutoring or mentoring sessions?
What if I’m not happy with my child’s assigned tutor or mentor? Can I get change the match?
My child goes to an independent school – Can I sign up to your paid tutoring & mentoring programmes?
Do you offer group tutoring sessions?
Where do you run your enrichment sessions & personal development courses? Are these run online or in-person? Are they recorded or live courses?
Can I get tutoring for 2 or more of my children? Can my child get tutoring in more than one subject?
What is your refund policy?
I am a young person, can I join your youth board?

10

Who can apply for a 100% scholarship place? What is the application process?
What does the Scholarship Programme include?
I’m in financial need. Do you give access to financial support? Can you help me or my child financially?
What is your eligibility criteria for applying for a 100% scholarship place.
I am a guardian for a child that is living in care (Looked After), Can I apply for a scholarship place?
We’d like to sign up to your online programmes or events, but we don’t have a laptop, can you provide us with one?
We have applied for a scholarship but have not been successful. Are you able to give feedback so we know why we have not been accepted? Can we appeal the decision? Is it worth applying next year?
My child was on one of the programmes last term and was awarded a 100% scholarship. Can we apply again next year?
I’m not on free school meals but I’d like to apply for reduced fees (means-tested fees), how do I do this?
I’d like to apply for reduced fees (means-tested place) but I’m unable to provide the required documents. Can I provide alternative documents to support my application?

11

How do I get alerts about your upcoming free events for young people and webinars for parents?
Why do you run free events for young people & webinars for parents? Is this government funded?
When is your next free event or webinar?
I signed up to a free event online. When will the replay be available? Can you send this to me?
My child attended a free event, can we get a certificate of attendance?
I’ve signed up for a free event or webinar and one of the sessions has been cancelled. Will the speaker be rescheduling?
Do you cover transportation costs for free events?
I joined a waiting list to attend a free event in London and my child was not selected, why is this?
Why do people from higher income homes/independent schools get access to your free events?
My child goes to an independent school – Can we still attend your free events?
We’d like to sign up to your online programmes or events, but we don’t have a laptop, can you provide us with one?

8

I was given access to a bundle of free resources and the link is not available anymore – Can you resend this to me?
I attended a free event and the web page said that I’d receive some bonus resources with the free event or webinar. I haven’t received this yet. What is going on?
I’ve just signed up to a free resource & did not receive the email. What can I do?
I signed up to a free resource but the download link within the email is not working. What could be going on?
I signed up to a free resource a few months ago and it’s not available anymore. Why is the download link not working? Can you re-send this to me?
Can you post the free resources to me?
I’ve sent a message to GT Scholars. How soon should I expect to get a response to my emails or messages?
I missed the deadline for accessing a free resource, event or programme. Can you send the resources to me?

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16

Who are the digital challenges open to?
What are digital challenges?
Are your digital challenges free to join? How do I sign for one of the digital challenges?
When do the challenges start and end?
Will there be a certificate of completion for participants?
How will you select the finalists?
How do the online challenges work?
What do the challenges involve?
How much time should be dedicated to each challenge question?
Can I get help with the challenges?
Once a challenge has been submitted, can the submission/answer be changed?
I’m a teacher – Which pupils would benefit the most from these challenges?
I’m a teacher – Can we encourage our pupils to work on the challenges as part of their Maths, Geography or PSHCE lesson?
I’m a teacher – How will the pupils access each digital challenge?
Will young people need to interact with adults or turn on their cameras for any of these challenges? Which safeguarding measures are in place?
Can young people work as a group or should they do this independently?

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Sign up to join the Success Academy using the link: https://gtscholars.org/success-academy-membership